Telehealth appointments with Mountain Eye Associates physicians are now available to better serve you during the COVID-19 crisis.
In accordance with guidelines from CDC, local and state government, as well as governing medical organizations, our office is limiting appointments to urgent and emergent visits only.
Through a telehealth appointment, you can connect with a physician at our practice using your smart phone or computer with internet browser to discuss certain eye problems without leaving your home. In some cases, a telephone call may be used to talk about your problem if you do not have access to a smartphone or computer with internet access. Many concerns can be addressed with this type of visit, and at the end of your visit the doctor will be able to determine if your medical problem requires an urgent visit to our office.
Making your Telehealth appointment
To make a Telehealth appointment, first call our office at (828) 452-5816 to discuss your concern and setting up an appointment. If your eye problem can potentially be addressed through telehealth, a time will be set up to connect with one of our doctors.
During the COVID-19 crisis, it is ok to use apps that you may be familiar with such as FaceTime or Google Hangouts, to connect with your doctor.
You may also choose to use our state-of-the-art electronic medical records system with video options, using your smart phone or even connect on your computer through the online patient portal. Just let our staff know what will work best for you.
If you do not have computer or smart phone access, you may also be able to talk with the doctor over the phone.
Preparing for your Telehealth appointment
Before your appointment, you will need to complete a few steps beyond the registration that you have completed with our staff.
- Write down or be ready to tell the doctor about your problem, including if you feel the vision has changed, if you are having pain, where it is located, and when the problem started. Be ready to review your past medical history and current medications with your doctor.
- Check your vision at home.
- DO wear your glasses or reading glasses if you have them
- DO remember to check each eye separately, and write down the number for each eye
- There are a few options listed here – print an eye chart, or use a free smart phone app.
- Use a Printable eye chart found here and follow Instructions for using the eye chart here.
- You may also download and use a free app to test your vision on your phone. Choose the link, or search for one of these apps:
- “Eye Handbook” Apple version available here and Android version available here.
- When first opening the app, choose “Testing.” Then on the next set of options choose “Near card.” Instructions will pop up on the screen – “keep the screen at a distance of 14 inches from the eyes.” Write down the number (i.e. 20/25) to the right of the smallest line that you can read. Remember to check each eye separately by covering the eye you are not checking!
- “Smart Optometry” – When first opening the app, choose “Visual acuity.” Tap the “info” button to read instructions about how far away to hold your device, and how to scroll through symbols or letters, and make them bigger and smaller. In general, you will want to keep the screen at a distance of about 14 inches from the eyes.” Write down the number (i.e. 0.1 or 0.8) on the top right of the of the screen when you get to the smallest line that you can read. Remember to check each eye separately by covering the eye you are not checking!
Mountain Eye Associates is excited to offer this service to provide more options for care to you. Please call our office for additional information.